Doctors@helderbergcentre
Frequently Asked Questions
1. Do I pay for a follow-up treatment? No charge within 3 days of initial visit for the same condition. Up to 7 days, the cost is half a consultation price. No cost to remove stitches.
2. How long should I wait for a response to blood results? Usually up to 3 days, depending on the pathologist. If you haven't heard from us in 3 working days, please WhatsApp us at +27 61 049 0034 for an update.
3. Emergency contact: - During office hours: 021 850 0507 or 061 049 0034 - After hours: - Ambulance (Government): 10177 or 112 from a cellphone - Ambulance (Private): - Netcare911: 0860 NETCARE (0860 638 2273) - GBMED Gordon’s Bay Security Ambulance: 021 856 0214 - ER24: 084 124 - Sea and Mountain Rescue: - National Sea Rescue Institute (NSRI): 087 094 9774 - Wilderness Search & Rescue: 021 937 0300 - Other: - Rape Crisis Centre: 083 484 9409 - Childline: 116 - Lifeline: 021 461 1113 - Human Trafficking Hotline: 0800 222 777
4. Hospitals Emergency Contact & Address: - Government Hospital: Heldeberg Hospital - Address: Lourensford Rd, Golden Acre, Cape Town, 7130 - Tel: 021 850 4700 - Google Maps: https://g.co/kgs/G8zVws2 - Private Hospital: Vergelegen Hospital - Address: Main Rd, Somerset West, Cape Town, 7130 - Tel: 086 133 5566 - Google Maps: https://g.co/kgs/ruVsrG5 - Private Hospital: Busamed Hospital - Address: Paardevlei Estate, 4 Gardner Williams Ave, Paardevlei, Cape - Tel: 021 840 6600 - Google Maps: https://g.co/kgs/HuvEmH6
5. Ambulance Emergency Contacts: - Ambulance (Government): 10177 or 112 from a cellphone - Ambulance (Private): - Netcare911: 0860 NETCARE (0860 638 2273) - GBMED Gordon’s Bay Security Ambulance: 021 856 0214 - ER24: 084 124
6. Fire Station Emergency Contact: - Address: George St, Strand, Cape Town, 7140 - Tel: 021 444 7600 - Google Maps: https://g.co/kgs/LnphHYE
7. Doctors' credentials: - Dr. Jordaan MBChB (UOVS) MP 0365718 - Dr. Engela Adri Prinsloo MBChB/ M Fam Med (UOVS) MP 0235296 - Dr. DJ (Jaco) Steenkamp MBChB (Stell) MP 0587885
8. What are the benefits of being a Vitality Premium Member: - 75% saving at Virgin Active or Planet Fitness. - 25% back on Healthy Food items at Checkers and Woolworths. - 25% back on personal care items at Clicks or Dis-Chem. - 50% saving on fitness devices and Nike performance gear and apparel. - Up to 35% off your next holiday with the Vitality Travel Platform. - Half-price movies at Ster-Kinekor.
9. What do you screen for a Vitality Health Check: - Blood pressure - Blood glucose - Cholesterol - Weight status (BMI, weight, height, waist circumference) - HIV test (with consent) - Non-smoker’s declaration