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Doctors@helderbergcentre
Frequently Asked Questions
ResultsPractice EmergencyAppointmentsPrescription'sMedical aidsBilling and AccountsChronic medication applications
Usual turnaround time:
• Results are typically available within 3 working days, depending on the laboratory’s processing time.
Urgent results:
• If any results require prompt medical attention, we will contact you as soon as they are received.
If you haven’t heard from us after 3 working days:
• Please send us a WhatsApp on +27 61 049 0034 and we will gladly follow up for you.
Usual turnaround time:
• Radiology reports are typically available within 2–3 working days, excluding Saturdays, depending on the radiology provider’s processing time.
Urgent scans:
• If your scan is marked as urgent, the doctor will communicate the results to you on the same day, as discussed during your consultation.
If you haven’t heard from us after 3 working days:
• Please send us a WhatsApp on +27 61 049 0034 and we will gladly follow up for you.
Usual turnaround time:
• Most other diagnostic results are available within 2–3 working days, depending on the laboratory or service provider involved.
Urgent results:
• If any results require prompt medical attention, the doctor will contact you as soon as they are received.
If you haven’t heard from us after 3 working days:
• Please send us a WhatsApp on +27 61 049 0034 and we will gladly follow up for you.
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