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Privacy Policy

Effective Date: 01 August 2026

Practice Name: Dr. Theresa Jordaan t/a Doctors@HelderbergCentre ("we", "our", "us")

Website: https://tjordaan.com

Location: Shop 3 Helderberg Centre, Cnr De Beers & Forsyth Roads, Somerset West, 7130, South Africa

Practice Name: Dr. Theresa Jordaan t/a Doctors@HelderbergCentre General Practitioners

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1. Introduction

Dr. Theresa Jordaan and the medical team at Doctors@HelderbergCentre are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal and medical information when you visit our website, use our online services, or interact with our practice, in compliance with the Protection of Personal Information Act (POPIA) and ethical guidelines set by the Health Professions Council of South Africa (HPCSA).

 

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Details: Full name, ID or passport number, date of birth, and gender.

  • Contact Information: Physical address, postal address, email address, and telephone/mobile numbers.

  • Medical & Health Information: Medical history, consultation notes, diagnoses, treatment plans, prescriptions, pathology/radiology results, and medical aid details. (Note: Under POPIA, health information is classified as "Special Personal Information" and is handled with the highest level of security and confidentiality).

  • Website Usage Data: Technical information collected automatically when you visit our website, including your IP address, browser type, and pages visited (via cookies and analytics tools).

 

3. How We Collect Information

We collect information directly from you when you:

  • Register as a patient or fill out forms at our practice in Somerset West.

  • Book an appointment, complete a Vitality check, or contact us via our website (tjordaan.com).

  • Communicate with us via phone, email, WhatsApp, or social media channels.

  • Interact with our practitioners (Dr. Theresa Jordaan, Dr. Adri Prinsloo, Dr. Jaco Steenkamp, Dr. Jannie Mouton, and support staff).

 

4. Purpose of Processing Personal Information

We process your personal information for lawful purposes connected to our medical practice functions, including:

  • Providing medical treatment, consultations, and healthcare management services.

  • Communicating appointment reminders, test results, and follow-up care instructions.

  • Processing billing, medical aid claims, and practice administration.

  • Complying with legal and regulatory obligations, including statutory record-keeping mandates required by the HPCSA.

  • Improving our website functionality and patient communication.

 

5. Information Security and Safeguards

We take the security of your data extremely seriously. To prevent unauthorised access, disclosure, alteration, or destruction of your personal and medical records, we implement robust technical and organisational security measures:

  • Digital Security: Our website and digital databases utilise secure protocols (HTTPS/SSL encryption). Administrative access to patient management systems is strictly restricted to authorised practice personnel.

  • Physical Security: Physical medical files and practice infrastructure at the Helderberg Centre are kept in secure, access-controlled environments, as scanned on your personal medical records and shredded.

  • Staff Confidentiality: All practice employees and medical professionals are bound by strict legal and ethical confidentiality duties regarding patient data.

 

6. Meta Advertising and Digital Tracking

  • Meta Pixels & Social Media Tools: We utilise tracking technologies and pixels provided by Meta Platforms, Inc. across our digital platforms. These tools help us measure the effectiveness of our health awareness campaigns, understand how visitors interact with our website, and serve relevant information or advertisements to users who have previously visited our site or engaged with our social media presence (Facebook and Instagram).

  • Social Media Enquiries: If you interact with our social media channels or submit your details via a Meta Lead Ad to enquire about our services or practice availability, that information is transmitted securely to our team solely for the purpose of responding to your healthcare or administrative enquiry.

  • Managing Preferences: You can manage or disable cookie tracking through your browser settings or adjust your personalised advertising preferences directly via your Facebook and Instagram account settings.

 

7. Sharing and Disclosure of Information

  • We treat your medical information with strict confidence. We will not sell, rent, or trade your personal information. We may share your information only under the following circumstances:

  • Other Healthcare Providers: With specialists, laboratories, pharmacies, or hospitals involved in your direct healthcare continuum.

  • Medical Schemes/Medical Aids: With your medical aid scheme or administrator for billing and claims processing purposes.

  • Legal Obligations: When required to do so by South African law, court orders, or statutory regulatory bodies (such as the HPCSA).

 

8. Your Rights Under POPIA

As a data subject, you have the right to:

  • Request access to the personal and medical records we hold about you.

  • Request correction, updating, or deletion of inaccurate or obsolete personal information.

  • Object to the processing of your personal information under certain circumstances.

  • Lodge a complaint with the Information Regulator of South Africa if you feel your privacy rights have been infringed:

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted directly on this webpage with a revised effective date.

 

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our practice management team:

  • Practice Name: Dr. Theresa Jordaan t/a Doctors@HelderbergCentre General Practitioners

  • PR: 0491713

  • Physical Address: Shop 3 Helderberg Centre, Cnr De Beers & Forsyth Roads, Somerset West, 7130

  • Website: https://tjordaan.com

  • Email / Phone: doctors.helderbergcentre@gmail.com / 021 850 0507 / 021 851 5270 / 061 049 0034

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